You may expect pro-rated charges or proportional monthly service fees under the following scenarios:
- On your first bill or upon service activation
- Upon completion of upgrade, downgrade, or migration of service request
- Your account has been reconnected to due temporary disconnection
For example, the account was reconnected after a temporary disconnection on the 10th of the month. Your statement date is every 17th of the month. The proportional charges will be based on your reconnection date which is from the 10th of the month up to the 17th of the following month.
You may now conveniently view your billing statement up to the last 12 months through PLDT Bills Online. Register your accounts in three easy steps:
- Go to http://www.pldt.com.ph/billsonline and click “Sign up now!”
- Read and accept the Terms and Conditions and Privacy Policy
- Fill in your information, then click “Submit”
An email confirmation will be sent to you within 24 hours with your login details.
Immediately report any changes in your account such as change of bill recipient, billing address or bill delivery arrangements. Call 177 using landline *177 using Smart or TNT, or email us at enterprisecare@pldt.com.ph.
To enroll/update/cancel account in ADA, visit the nearest or preferred bank branch. For the list of banks that offer ADA via Credit Card and ADA via Deposit Account, please visit https://pldtenterprise.com/paymentchannels.
Depending on the payment channel, payment may be posted up to 2 to 3 banking days. It would be best to settle your balance at least 3 banking days before Payment Due Date indicated in the electronic Statement of Account (eSOA).
You may refer to https://pldtenterprise.com/paymentchannels for list of payment channels.
Email clear copy of CWT, tax breakdown and proof of payment to enterprisebirforms@pldt.com.ph.
