Yes, the redirection exemption is valid for three (3) business days.
To request, your Authorized Signatory/Representative for Enterprise, or Subscriber on record for Enterprise Extension, may call the Enterprise Hotline at (02)8848-8889 from landline or #888 from mobile.
For Billing Disputes, please coordinate with your assigned Collection and Reconciliation Analyst.
Yes. However, lifting and exemption shall apply until the bill cut off date. This to prevent recurrence of redirection due to ECL within the bill cycle. Lifting may proceed if Authorized Signatory/Representative for Enterprise, or Subscriber on record for Enterprise Extension, is amenable to settle all charges on top of the credit limit.
To request, your Authorized Signatory/Representative, or Subscriber on record, may call the Enterprise Hotline at (02) 8848-8889 from landline or #888 from mobile.
For Billing Disputes, please coordinate with your assigned Collection and Reconciliation Analyst.
Reconnection can be processed if payment made can cover the total outstanding balance. Your Authorized Signatory/Representative for Enterprise, or Subscriber on record for Enterprise Extension, may call the Enterprise Hotline at (02)8848-8889 from landline or #888 from mobile.
You may now conveniently view your billing statement up to the last 12 months through MyBizSmart/Sun. Just follow these easy steps to register your accounts:
- Go to the following and click “Register”:
For Smart accounts, https://mybiz.smart.com.ph
For Sun accounts, https://mybiz.suncellular.com.ph - Enter your mobile number or email address and create your password.
- Read and Accept the Terms and Conditions and Privacy Policy.
- Wait for your One-Time PIN (OTP) for verification which will allow you to start using the service.
To help with the registration of all company lines and payment module activation, kindly reach out to your Assigned Collection and Reconciliation Analyst.
Simply send an email to enterprisesupport@smart.com.ph with the following documentary requirements:
- Proof of payment
- Payment breakdown
- Withholding Tax Certificate (if applicable)
To request, send an email or letter of request signed by your Authorized Signatory/Representative using company email address, or Subscriber on record for Enterprise Extension. A Payment and Reconciliation Analyst will coordinate with you for the contact information to secure the documents.
You can submit your Withholding Tax Certificate, tax breakdown and proof of payment to enterprisebirforms@smart.com.ph.
