Paperless Billing

1. What is Paperless Billing?

Paperless billing is the paper-free, environment friendly way to receive and view your bill. This enables you to conveniently check your electronic monthly bill anytime, anywhere, and on any device; or allows you to receive your electronic Statement of Account (eSOA) directly to your registered email.

2. What are the benefits of accessing and receiving your electronic Statement of Account (e-SOA)?

Paperless billing is faster, safer and easier.

• 1. On time: Be able to view online or receive your monthly electronic Statement of Account (e-SOA) as soon as they become available.
• 2. Convenient: Easily access your monthly statement from any device; and e-SOAs are easy to store and space saving.
• 3. Secure: Online viewing access is limited to appointed authorized company representative; while sending e-SOA directly to your registered email avoids accidental misdelivery and prevent data from falling into the wrong hands.
• 4. Safe: Digital bill deliveries are also safer as they eliminate personal interaction.
• 5. Environment-friendly: Aside from cutting less trees, this initiative will help reduce carbon emissions by eliminating the need for vehicles to deliver bills.

With PLDT & Smart’s robust cybersecurity infrastructure, you are assured that your personal information is well-protected.

 

3. How do I enroll in Bills Online or register for electronic Statement of Account (e-SOA)?

To be able to view your bills via Bills Online, register now thru:

• For SMART account holders: https://mybiz.smart.com.ph
• For SUN account holders: https://mybiz.suncellular.com.ph

Or to start receiving your e-SOA, download the registration form below now. Fully accomplished registration forms can be submitted to either your assigned Relationship Manager, Collection & Revenue Analyst, or our Enterprise Care team at enterprisesupport@smart.com.ph

You may download our eSOA registration form and terms and conditions below:

• Download eSOA registration form
• Download eSOA Terms and Conditions

  
  

 

4. Can I change the email address and other information previously submitted upon enrollment?

Yes, it is important that you keep your appointed authorized company representative and contact information updated so you won’t miss your bill notification and other important advisories. You may have these updated through the following channels:

• Email your assigned Relationship Manager or Collection and Reconciliation Analyst
• If you are a Smart subscriber, call us at #888 on your mobile device
• If you are a Sun subscriber, call us at 776 or 02-839-58776
• Email our Enterprise Care team at enterprisesupport@smart.com.ph

 

5. When can I be view my electronic bill online or expect to receive my eSOA?

The electronic bill will be ready for viewing after 8 to 10 days from your bill statement date. Likewise, expect the e-SOA to be sent to your registered email within the same timeline.

 

6. Where can I view my electronic bill?

You may view your eSOA thru the following:
Via Your Bills Online

• If you are a SMART Enterprise subsciber, you can view your current bill and your past billing statement in the last 12 months by logging on to this website https://mybiz.smart.com.ph
• If you are a SUN Enterprise subscriber, you can view your current bill and your past billing statement in the last 12 months by logging on to this website https://mybiz.suncellular.com.ph

Via eSOA registered email

 

7. Is my eSOA password protected?

No, but you can request for a password protected eSOA by submitting a letter of request signed by your Authorized Signatory to any of the following:

• Your assigned Relationship Manager or Collection and Reconciliation Analyst
• If you are a Smart subscriber, call us at #888 on your mobile device
• If you are a Sun subscriber, call us at 776 or 02-839-58776
• Email our Enterprise Care team at enterprisesupport@smart.com.ph

Please be advised that your default password when you receive your eSOA is your billing account number.

 

8. I have not received any email regarding my bill. How do I make sure I receive my bill notification or eSOA?

Always check your Spam/Junk inbox. To avoid your eSOA from being treated as spam/junk mail, you may perform the following:

• 1. Save onebill@smart.com.ph in your e-mail address book.
• 2. Go to the e-mail of your eSOA in your Spam/Junk inbox and click “Not A Spam” or “Report not Spam”.
• 3. If you are still not receiving your eSOA, please reach out to any of the following touchpoints to update the registered email address on record:

• If you are a Smart subscriber, call us at #888 on your mobile device
• If you are a Sun subscriber, call us at 776 or 02-839-58776
• Email our Enterprise Care team at enterprisesupport@smart.com.ph
• Reach out to your assigned Relationship Manager or Collection & Reconciliation Analyst.

 

9. Can I enroll multiple e-mail addresses for one (1) billing account?

No. You can only associate one (1) e-mail address to one (1) billing account. But you can use one (1) e-mail address for multiple billing accounts.

 

10. Is SMART allowed to issue an e-invoice?

Yes, the Bureau of Internal Revenue (BIR) has allowed SMART to issue electronic statement of account (eSOA). Below are the details from the BIR:

Acknowledgement Certificate
Control No.: AC_126_092021_000113
Date Issued: September 13, 2021

 

11.For further questions on Bills Online or eSOA , you may also contact the following touchpoints:

• If you are a Smart subscriber, call us at #888 on your mobile device
• If you are a Sun subscriber, call us at 776 or 02-839-58776
• Email our Enterprise Care team at enterprisesupport@smart.com.ph
• Reach out to your assigned Relationship Manager or Collection & Reconciliation Analyst.