Paperless Billing

1. What is Paperless Billing?

Paperless billing is the paper-free, environment friendly way to receive and view your bill. This enables you to conveniently check your electronic monthly bill anytime, anywhere, and on any device; or allows you to receive your electronic Statement of Account (eSOA) directly to your registered email.

 

2. . What are the benefits of accessing and receiving your electronic Statement of Account (e-SOA)?

Paperless billing is faster, safer and easier.

• 1. On time: Be able to view online or receive your monthly electronic Statement of Account (e-SOA) as soon as they become available.
• 2. Convenient: Easily access your monthly statement from any device; and e-SOAs are easy to store and space saving.
• 3. Secure: Online viewing access is limited to appointed authorized company representative; while sending e-SOA directly to your registered email avoids accidental misdelivery and prevent data from falling into the wrong hands.
• 4. Safe: Digital bill deliveries are also safer as they eliminate personal interaction.
• 5. Environment-friendly: Aside from cutting less trees, this initiative will help reduce carbon emissions by eliminating the need for vehicles to deliver bills.

With PLDT & Smart’s robust cybersecurity infrastructure, you are assured that your personal information is well-protected.

 

3. How do I enroll in Bills Online or register for electronic Statement of Account (e-SOA)?

To be able to view your bills via Bills Online, register now at www.pldt.com.ph/billsonline

Or to start receiving your e-SOA, download the registration form below now. Fully accomplished registration forms can be submitted to either your assigned Relationship Manager, Corporate Revenue Analyst, or our Enterprise Care team at enterprisecare@pldt.com.ph

You may download our eSOA registration form and terms and conditions below:

• Download eSOA registration form
• Download eSOA Terms and conditions

Your registered email address will receive an email notification after successful Bills Online enrollment or eSOA registration.

 

4. Can I change the email address and other information previously submitted upon enrollment?

Yes, it is important that you keep your appointed authorized company representative and contact information updated so you won’t miss your bill notification and other important advisories. You may have these updated through the following channels:

• Call us at 177 using your PLDT landline
• If you are a Smart, TNT or Sun subscriber, call us at *177 on your mobile device
• Email your assigned Relationship Manager, Corporate Revenue Analyst, or our Enterprise Care team at enterprisecare@pldt.com.ph

 

5. Call us at 177 using your PLDT landline.

The electronic bill will be ready for viewing after 8 to 10 days from your bill statement date. Likewise, expect the e-SOA to be sent to your registered email within the same timeline.

 

6. Where can I view my electronic bill?

You may view your eSOA thru the following:

Via Your Bills Online Account
For those enrolled in Bills Online, you can view your current bill and your past billing statement in the last 12 months thru your Bills Online at  www.pldt.com.ph/billsonline.You can also check the summary of your current bill at https://www.pldt.com/ph/enterprisesupport/check-bills-summary.aspx.

Via eSOA registered email

 

7. I have not received any email regarding my bill. How do can I make sure I receive my eSOA?

Always check your Spam/Junk inbox. To avoid your eSOA from being treated as spam/junk mail, you may perform the following:

• 1. Save billsonline@pldt.com.ph in your e-mail address book.
• 2. Go to the e-mail of your eSOA in your Spam/Junk inbox and click “Not A Spam” or “Report not Spam”.
• 3. If you are still not receiving your eSOA, please reach out to any of the following touchpoints to update the registered email address on record:

• Call us at 177 using your PLDT landline
• If you are a Smart, TNT or Sun subscriber, call us at *177 on your mobile device
• Email our Enterprise Care team at enterprisecare@pldt.com.ph
• Reach out to your assigned Relationship Manager or Corporate Revenue Analyst.

 

8. Can I enroll multiple e-mail addresses for one (1) billing account?

Yes, you can enroll and associate multiple e-mail addresses to one (1) billing account. You can also use one (1) e-mail address for multiple billing accounts.

 

9. Is PLDT allowed to issue an e-invoice?

Yes, the Bureau of Internal Revenue (BIR) has allowed PLDT to issue electronic statement of account (eSOA). Below are the details from the BIR:

Acknowledgement Certificate
Control No.: AC_126_092021_000113
Date Issued: September 13, 2021

 

10. For further questions on Bills Online or eSOA , you may also contact the following touchpoints:

• Call us at 177 using your PLDT landline
• If you are a Smart, TNT or Sun subscriber, call us at *177 on your mobile device
• Email our Enterprise Care team at enterprisecare@pldt.com.ph
• Reach out to your assigned Relationship Manager or Corporate Revenue Analyst.