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Mobile Number Portability (MNP) FAQs

Frequently Asked Questions about Mobile Number Portability


GENERAL INFORMATION

Mobile Number Portability (MNP) allows you to keep your current mobile number permanently even when you change network providers, or switch from a postpaid to prepaid subscription or vice versa.

Internal Porting (Intra-MNP): Retaining your current mobile number as you move from postpaid to a prepaid subscription, or vice versa, within the Smart network.

Example:

  • Smart Postpaid to Smart Prepaid or TNT
  • Smart Prepaid or TNT to Smart Postpaid
  • SUN Postpaid to Smart Postpaid or Smart Prepaid or TNT


External Porting (Inter-MNP): Retaining your current mobile number as you switch subscription to Smart or vice versa

For Internal MNP (Smart Postpaid to Prepaid and Vice versa):

  • For Smart Postpaid to Smart Prepaid, you may already apply for porting. Please contact your relationship manager.
  • For Smart Prepaid to Smart Postpaid, this will be available soon. Please tuned for more details.


For External MNP (Dito and Globe porting in to SMART):

MNP will be available on Sept. 30, 2021. As all Philippine Telco providers are working together to make this service available for its subscribers, please stay tuned by visiting our website.

For SMART Enterprise Postpaid to SMART Consumer Prepaid

Port In Documentary Requirements

  • MNP Porting Application Form with Terms & Conditions signed by the Authorized Signatory of the company and the Assignee of the Postpaid Mobile Identification Number (MIN)
  • Proof of ID of the Authorized Signatory and the Assignee of the Postpaid Mobile Identification Number (MIN)

Optional:
List of MIN’s with Assignee Names (for bulk request)


Pre Conditions for Intra MNP

For MNP Eligibility:

  • Requestor is the Subscriber on record
  • The Postpaid Mobile Identification Number (MIN) is OUT OF CONTRACT
  • The Postpaid Mobile Identification Number (MIN) should be in ACTIVE status
  • The Postpaid Mobile Identification Number (MIN) should have no pending/open Service Order and Service Request
  • The Postpaid Mobile Identification Number (MIN) should have no porting request in the last sixty (60) days
  • The Postpaid Mobile Identification Number (MIN) should have no FRAUD or BLACKLIST tagging
  • The Postpaid Mobile Identification Number (MIN) is not part of the Bundled service or product
  • The Postpaid Mobile Identification Number (MIN) should have no outstanding balance (if with Outstanding Balance, advise customer to settle first)


For SMART Consumer Prepaid to SMART Enterprise Postpaid

Port In Documentary Requirements

  • Business Customer Information Form (BCIF) for New Customers
  • Corporate Service Application Form (SAF)
  • Credit and Commercial Documentary Requirements (Refer to Annex A)
  • Proof of ID of the Authorized Signatory of the company and the Owner of the Prepaid MIN
  • MNP Porting Application Form with Terms & Conditions signed by the Authorized Signatory of the company and the Owner of the Prepaid MIN

Optional:
List of MIN’s with Assignee Names (for bulk request)


Pre Condition for Enterprise New Connect with Intra Porting Request

For New Connect:

  • Requestor is the Authorized Signatory of the company
  • Enterprise customer have no FRAUD or BLACKLIST tagging
  • Enterprise customer should have no financial obligation (if with existing accounts)

For MNP Eligibility:

  • Requestors are the Authorized Signatory of the company and the Owner of the Prepaid MIN
  • The Prepaid MIN should be in ACTIVE status
  • The Prepaid MIN should have no pending/open Service Order and Service Request
  • The Prepaid MIN should have no FRAUD or BLACKLIST tagging
  • The Prepaid MIN should NOT be a Retailer/Dealer account
  • The Prepaid MIN should have no porting request in the last sixty (60) days

Proof of Ownership for Prepaid

The owner of the Prepaid MIN should provide any of the following:

  • SIM Bed
  • PUK Slip
  • TUsage History
  • SMS OTP from Paymaya or other Smart applications

Inter Port In Documentary Requirements (Other Telco to SMART Enterprise Postpaid) 

  • MNP Porting Application Form with Terms & Conditions signed by the Authorized Signatory of the company and the Assignee of the Postpaid Mobile Identification Number (MIN)
  • Proof of ID of the Authorized Signatory and the Assignee of the Postpaid MIN
  • List of Mobile Number/s with Assignee Names (for bulk request)
  • Other credit & commercial documents specified in Appendix A (see above table)


Inter Port Out Documentary Requirements (Smart Enterprise Postpaid to Other Telco) 

  • Letter of Undertaking signed by the Authorized Signatory
  • List of Mobile Number/s with Assignee Names (for bulk request)

All conditions should apply.

  • Your mobile number must be active.
  • Your mobile number has no unpaid account charges.
  • Your mobile number is not linked to an operator-locked* device.
  • Your mobile number is not part of any product or service bundle.
  • Your mobile number must not be the primary or principal holder of multiple accounts.
  • Your mobile number must not have a pending transfer of mobile number ownership request.
  • Your mobile number has not applied for the MNP within the last 60 days.
  • Your mobile number is not associated with any fraudulent activity.
  • Your mobile number has no prohibitions set by the law, by a court order or by the National Telecommunications Commission.

Applying for MNP is free-of-charge.

You may follow the steps below: 

For Internal Porting
Step 1: Coordinate with your relationship manager and apply for internal porting.
Step 2: Submit the required documents for your application.
Step 3: Prepare to receive notification after successful MNP process and new account activation.
*SMART is working to make this available in different channels. For now, you may contact your relationship manager and request for your Intra MNP application. 


For External Porting
Step 1: Apply for MNP at your current network provider and submit the required documents to get your Unique Subscriber Code (USC).
Step 2: Present your USC to your preferred network provider and complete the steps for a new account subscription.
Step 3: Prepare to receive notification after successful MNP process and new account activation.

Once your MNP application is received and confirmed by your preferred network provider, the activation process will take about 24 to 48 hours.

There will be a maximum of four (4) hours of service interruption (no voice, SMS & data) to complete the activation of your new subscription.

All current subscriptions, including prepaid load balance, rolled-over data MB, GigaPoints, Value Added Services (VAS) and other add-ons will automatically expire once your MNP application is approved and activated.

For Internal Porting, your MVP Rewards will be retained.

There is no limit to the number of times of applying for the MNP.
However, you may only be allowed to apply again after 60 days from the last successful porting activation.

You may get in touch with your Relationship Manager or email Enterprise Support at enterprisesupport@smart.com.ph for information and endorsement on the MNP application process.

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