We are committed in keeping your personal information safe and secure. Read how we collect, secure, use, and disclose your information.
Smart Communications, Inc. (“SMART”, “We”, Us”) respects your fundamental right to privacy and we commit to take great care in safeguarding your personal data.
In compliance with the Data Privacy Act of the Philippines (Republic Act 10173) and with the SIM Registration Act (Republic Act No. 11934), we share with you the principles that govern how your personal data will be collected, processed, and shared, as you (a) create or update your account records through the Subscriber Information Form, and (b) register your SMART Sat Subscriber Identity Module (“SIM”) Card.
Why we collect your Personal Data
We collect and process the following Personal Data for the purposes specified below:
|
Personal Data Collected
|
Purpose/s:
|
| Mobile Number/s of your SMART Sat SIM Card/s | To register your SMART Sat SIM Card and Mobile Number, as required under the SIM Registration Act.
|
| Integrated Circuit Card Identification Number or ICCID
*You may find the ICCID number at the back of your SIM card or in the SIM bed. |
To validate that the SMART Sat SIM Card/s you are registering is/are in your possession and under your accountability.
*In the event that you are not able to indicate the matching ICCID number to the SMART Sat SIMs, we regret that we cannot register your SIMs and these will be subject to de-activation after the April 26, 2023 deadline. This is our mandatory security control measure. |
| Complete Name (First Name, Middle Name, Last Name) |
To register your SMART Sat SIM and Mobile Number, as required under the SIM Registration Act. Your name will be matched against the Government-Issued ID that you submit, in order to reasonably verify your identity.
In the event that the Complete Name you submit through the SIM Registration Form does not match the information we have in our account records, please expect a call-out from us to validate your information.
|
| Birth Date
|
To register your SMART Sat SIM and Mobile Number, as required under the SIM Registration Act. Your Birth Date will be matched against the Government-Issued ID that you submit, in order to reasonably verify your identity.
Your validated Birth Date will now be included as part of your information in our account records and will be used by us as a security measure to validate your identity whenever you initiate an after-sales request. |
| Nationality (for Foreign Nationals only)
|
If you are a foreign national, the following additional personal data will be collected from you, as required under the SIM Registration Act:
1. For Tourists
2. For Other Types of Visas
|
| Sex
|
To register your SMART Sat SIM and Mobile Number, as required under the SIM Registration Act.
Your Gender will now be included as part of your information in our account records.
|
| Present or Official Residence Address in the Philippines |
To register your SMART Sat SIM and Mobile Number as required under the SIM Registration Act. In order to verify your identity, it will be checked against the Government-Issued ID you submit.
If your Residence Address does not match the address on your Government-issued ID, or if your Government ID does not contain an address, SMART will register the Residence Address you stated and attested to on the SIM Registration Form.
|
| Type of Government ID Submitted with the Government ID Number (for Philippine Nationals only) |
To register your SMART Sat SIM Card and Mobile Number, as required under the SIM Registration Act.
Depending on the type of Government-issued ID that you submit, you may inadvertently provide SMART with other personal data that are not required by RA 11934 (for example, the PhilSys ID includes information on your blood type and place of birth). SMART will not use said personal data as part of your SIM registration record.
|
| Active Email Address
|
If we need to contact you regarding your SMART Sat subscription, we will use the email address you provide on the Subscription Information Form. Important Smart Sat service announcements may also be sent to your email address. This is for SMART's use exclusively and will not be included in your SIM Registration Details.
Your submitted email address will be saved in our account records.
|
| Alternative Contact Numbers (i.e., Residence and Office Landline Number/s, and other alternative Mobile Number/s) |
Because your SMART Sat devices are frequently utilized in unique circumstances and might not always be turned on, an Alternative Local Mobile Number will be collected to enable SMART to contact you through SMS or Calls.
Important SMART Sat service announcements may also be delivered to this additional Local Mobile Number. This will not be a part of your SIM Registration Details and is used by SMART solely for its legitimate business purposes.
|
| Selfie Photo
|
Your Selfie Photo will be used solely to match with the Photo on your Valid Government-issued ID. After we perform the visual check during documents verification, your selfie photo will be securely deleted from our email and systems immediately.
|
Authorized SMART personnel will collect, process, and verify the SMART Sat SIM Registration information that you submit through smartsatsimreg@smart.com.ph.
SMART shall retain your Personal Data throughout the duration of your SMART Sat service, and until ten (10) years after your service is terminated or your SIM deactivated.
Why is your personal data shared
Your Personal Data will be processed and stored in systems and databases provided by Salesforce.com (“Salesforce”).
We have engaged the professional services of Capgemini Philippines Corp. (“CapGemini”), to whom we have outsourced the technical support operations and enhancements of systems used in the SMART Sat SIM Registration process.
Salesforce and CapGemini (collectively, our “Service Providers”) may only process your Personal Data in connection with the above purposes for which they have been engaged.
SMART Sat services are joint solutions delivered by SMART and THURAYA TELECOMMUNICATIONS COMPANY PJSC (“THURAYA”, for brevity). THURAYA operates its network of satellites and provides the Satellite SIMs and Devices that are offered and marketed jointly by SMART and THURAYA to Subscribers.
SMART may share your information, including copies of subscriber identity documents when requested by THURAYA, but only when necessary for resolving issues of misuse or in the event THURAYA is obligated to comply with a valid and legal request of any regulatory or government authority.
When your Personal Data is shared with THURAYA and disclosed to our Service Providers, we ensure that it is done on a confidential basis, through secure channels, and in compliance with applicable privacy laws and regulations. Only personnel with a need-to-know will have access to your Personal Data.
How is your data protected
The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your Personal Data is also protected from other natural and human dangers.
We likewise require all our Service Providers to implement the same security measures.
Your rights and choices
The Data Privacy Act gives you certain rights to your personal data. Subject to exceptions under the law, you are entitled to request:
Depending on the circumstances, such as when we process your Personal Data based on your consent, you may also have the right to object to the processing thereof. To exercise any of your data privacy rights, you may contact our Data Privacy Officer through:
SMART COMMUNICATIONS, INC.
DATA PRIVACY OFFICE
Address: 6799 Ayala Ave., Makati City, 1226, Philippines
dataprivacyoffice@smart.com.ph
If you believe that your data privacy rights have been violated in the processing of your SMART Sat SIM registration, we encourage you to contact the Company’s Data Privacy Officer to seek resolution of your complaint. Your rights hereunder are in addition to your rights under the Data Privacy Act of the Philippines. You also have the right to go directly to the National Privacy Commission or to make a claim against SMART before a competent court.
