Manila, Philippines [11 February 2021]–ePLDT, the industry-leading enabler of digital business solutions in the Philippines, introduces “eOC” or ePLDT Operations Center to further strengthen the cybersecurity of business operations and fortify the holistic IT management of enterprises today.

With the expertise of ePLDT’s existing Security Operations Center for cybersecurity, combined with its Managed Operations Center (MOC) for IT uptime management & monitoring, eOC ensures the IT resilience of companies and help them elevate efficiency.

Its expertise and global best practices for both cybersecurity and IT, adaptive platforms and knowledge bases, safeguarded by the Philippines’ leading data center operations, assures business owners who are obsessive-compulsive that its critical business operations are well taken care of.

Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups says that “the group assures that enterprises are safeguarded because ePLDT is also obsessive-compulsive in providing only the best services for our customers. eOC will definitely address all these issues as it brings together all your needs in an affordable package designed especially for your business.”

With the shift to digital technology brought on by the global health crisis, there has been an increase need to heighten cybersecurity and protection for business owners, especially with remote work as the new normal. ePLDT Operations Center is able to provide these solutions, with globally-aligned practices and the country’s foremost subject-matter experts ensuring safeguards are in place and the complexities of businesses are simplified.

The Security Operations Center (SOCaas) monitors and analyzes cyber security incidents through a combination of the right expertise, processes, technology, and threat intelligence. SOCaaS provides 24x7 threat visibility, prevents false positives and allows faster detection, while its response option minimizes the damage caused by a cyber security incident and stops it from spreading.

ePLDT’s Managed Operations Center, on the other hand, gives business owners further peace of mind by proactively determining the status and relationships of critical IT infrastructure through its threshold-based and AI-led prevention. IT teams, and even non-technical leads, can also save precious time and regain their focus with on-demand performance reporting and expert recommendations of ePLDT professionals.

Beyond Proactive Monitoring, ePLDT’s Managed IT experts also perform Problem Management, Incident Resolution, Change Management, Vendor Management and Knowledge Management services. With customer-specific Service Level Agreements (SLAs), ePLDT can remotely operate and manage the performance and uptime of enterprises’ critical machines.

“This is in line with ePLDT’s goal of simplifying the complexities of IT for businesses,” according to Nico Alcoseba, VP & Head of ICT Business for PLDT Enterprise. “The complex business landscape requires sophisticated and customized solutions, and eOC combats issues related to security threats, downtime, and even costly investments.”