The City Government of Bacolod has formally partnered with PLDT Enterprise to deploy the Unified 911 system, with the city serving as the pilot site for the enhanced nationwide 911 platform powered by the Genesys cloud-based system.

The partnership marks a significant step in Bacolod City’s ongoing digital transformation and smart city initiatives, reinforcing its commitment to modern, technology-enabled public safety systems.

“Through this partnership, we seek to empower and equip local government units with reliable and secure digital infrastructure, in order to protect, serve, and help save lives,” said Hazel Amoyan, Customer Relationship Management Head – Visayas, PLDT Enterprise. “With Bacolod City as the pilot site for the enhanced 911 platform powered by Genesys, we are supporting a more responsive and coordinated public safety system that aligns with the city’s smart governance vision.”

A Commitment to Supporting Smart and Resilient Local Governments

Bacolod City has been actively modernizing its services through smart city initiatives such as upgraded command centers, e-governance platforms, intelligent infrastructure, and sustainable urban planning.

The city’s objective is to become a future-ready, data-driven, and highly efficient smart city—enhancing public safety, streamlining government services, strengthening connectivity, and ensuring transparent and reliable delivery of public services.

The deployment of the Unified 911 system directly supports this vision.

Mayor Greg Gasataya of Bacolod City shared that PLDT Enterprise has been a reliable partner in modernizing the city’s emergency communications and strengthening fiber connectivity across government sites. “We thank the PLDT for going the extra mile to provide our requirements for this initiative. We value their continued support as Bacolod serves as the pilot city for the upgraded 911 platform.”

Addressing Fragmented Emergency Response Systems

As Bacolod City continues to strengthen its emergency response capabilities, the local government is prioritizing enhancements to existing systems. These aim at improving response times, streamlining coordination, and enabling more efficient and reliable public safety services.

Through its collaboration with PLDT Enterprise, Bacolod City implemented:

A Unified 911 system for seamless and centralized emergency call handling A cloud-based Genesys contact center platform to support command and dispatch operations GPS tracking, video streaming, and integrated incident reporting capabilities iGate Premium and FiberBiz connectivity across 30 sites to ensure reliable and stable network infrastructure supporting emergency operations

The solution forms part of the national initiative to modernize and unify the Philippines’ 911 system, with Bacolod’s adoption aligned with the broader rollout strategy.

Enabling Faster and More Reliable Emergency Response

The upgraded 911 platform strengthens Bacolod City’s emergency response capabilities by enabling faster call handling, improved coordination among emergency units, reliable nationwide 911 connectivity, and a scalable cloud-based system designed to support evolving operational requirements.

By integrating secure connectivity and centralized dispatch capabilities, the city enhances its ability to respond efficiently to emergencies while reinforcing its broader smart city goals. Through the Unified 911 deployment and strengthened connectivity infrastructure, the partnership between PLDT Enterprise and Bacolod City reinforces a shared vision of building safer, smarter, and more resilient communities.