We are rolling out updates to the PLDT Bills Online (BOL) platform to deliver a more secure, convenient, and transparent experience for customers accessing their billing information. Target Implementation: June 22, 2026

What's Changing?

Simplified Login Experience - More intuitive and user-friendly login interface for easier navigation for customers accessing their billing information.

Stronger Security Measures - Enhanced password protection requirements, email-based verification for added account security.

Improved Self-Service Support - Self-service password reset and account recovery for faster access when needed.

Updated Terms & Privacy - Refreshed Terms & Conditions and Data Privacy provisions for greater transparency on customer data handling and protection.

What Customers Need to Do on First Login

Upon their first login after go-live, customers will be asked to complete the following steps before they can fully access the platform:

• Update their password to meet the new security requirements.

• Review and accept the updated Terms & Conditions and Data Privacy provisions.

• Confirm that their registered contact details are up to date to support email-based verification and account recovery.

What Internal Teams Should Be Ready For

Please be ready to support customers in the following areas: • Guide customers through the first-login process.

• Address questions about email-based verification and remind customers to review and update their registered contact details, if needed.

• Direct customers to the appropriate support channels when further assistance is needed.