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Billing Enhancement Advisory

SMART Enterprise will be implementing enhancements to its invoicing system beginning May 11, 2026, as part of its ongoing billing transformation initiative.

Billing • Mar 15, 2026

SMART Enterprise will be implementing enhancements to its invoicing system beginning May 11, 2026, as part of its ongoing billing transformation initiative.

These improvements are designed to make bills easier to understand and manage, while ensuring compliance with the Ease of Paying Taxes Act (EOPT), as required by the Bureau of Internal Revenue.

Please note that these updates apply only to the invoice format and bill delivery process. There will be no changes to subscribed plans, charges, or billing computation.

Key Enhancements

Improved Invoice Layout

A refreshed invoice format that provides a clearer presentation and breakdown of charges and taxes, making bills easier to review.

Consolidated Statement of Account (SOA)

Customers with multiple billing accounts will receive a consolidated summary to help simplify monitoring and reconciliation.

Automated Email Delivery

Electronic invoices will be automatically sent to the registered bill recipient(s) identified by your organization to ensure timely and reliable delivery.

New Bill Sender Email Address

Electronic invoices will now be sent from esoa@smart.com.ph, replacing onebill@smart.com.ph. Customers are advised to add this new sender to their safe senders list to ensure uninterrupted delivery.

For inquiries or assistance, customers may contact your assigned Collection & Reconciliation Analyst (CRA), Relationship Manager (RM) or reach our Enterprise support channels:

We appreciate your continued partnership as we implement these improvements to provide a better and more seamless billing experience.

Frequently Asked Questions
No. These enhancements only update the invoice format and bill delivery process. Your subscribed plans, charges, and billing computations will remain unchanged.
The enhancements are part of our billing transformation initiative aimed at improving the clarity and usability of your invoices. The updates also ensure compliance with the Ease of Paying Taxes Act (EOPT) requirements mandated by the Bureau of Internal Revenue.
You will see an improved invoice layout with a clearer breakdown of charges and taxes to make your bill easier to review and understand.
For customers with multiple billing accounts, a consolidated summary will be provided to help simplify monitoring and reconciliation across accounts. Should you wish to receive the same, please contact your assigned Collection & Reconciliation Analyst (CRA).
Bills will continue to be sent electronically, but they will now be delivered through an automated email process to the registered bill recipient(s) identified by your organization.
As part of the new system, electronic invoices will now be sent from esoa@smart.com.ph instead of onebill@smart.com.ph. We recommend adding this email address to your safe senders list to ensure uninterrupted delivery.
You may reach out to your assigned Collection & Reconciliation Analyst (CRA), Relationship Manager (RM) or contact our Enterprise support channels:
No action is required. Just continue using your services normally.
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