Frequently Asked Questions

Do I need Internet Access to use BPER App?  
Yes, you need minimum 3G to access the BPER app and at least 2mbps dedicated connectivity per dispatcher.
What are the roles of BPER users? 
There will be Dispatchers and Responders
How can I access my SMART Cloud PTT Account? 
For Responders you can access it by opening the BPER app on your ruggedized or smart Android device
How do I log-in to my account?
Your username is also the mobile number of your device, you can use it and password provided to you and log-in to your Genaker Account
I'm having trouble with my BPER app, who do I contact? 
Call Smart Enterprise Support at #888 or email
Where will our data be stored? 
Voice recordings are stored in the phone, with device memory capacity of 16GB (supports microSD up to 64GB). It can also be stored in the PC or laptop for those with dispatcher licenses.
How do I make a 1-1 call? 
You can make a 1-on-1 call to your contact by clicking the call button.
Can I save my conversations? 
Clarify if the default can be turn off - For checking
Can I lock my settings? 
Yes, you can set a PIN number to lock your settings
How do I make a Distress call?
Click the SOS button on the mobile device / app
Can I block incoming calls? 
Do I need to turn on my Ruggear's location services so I can be easily located by the Dispatcher in the map? 
Yes, you need to turn on the location services for Dispatcher to be able to track you.
What are the features and specifications of my Ruggear device? 

Model Features
IP66 Waterproof, dust proof and shock proof
Resists 2 metres drop proof
Supports Push-To-Talk communications
Dual SIM Card
GSM / GPRS/ EDGE 850 / 900 / 1800 / 1900 MHz / WCDMA / HSPA 900 / 2100 MHz
SIM Card Type
Dual Sim (two standard SIMs)
Android 4.2
MT6572M (Dual Core 1.2GHz)
GSM / WCDMA / BT / GPS / FM / Wi-Fi
GRPS, EDGE, HSPA, Bluetooth 4.0, Wi-Fi IEEE 802.1 1b/g/n/ac
4G ROM + 512MB RAM
Micro-SD Card
up to 64GB
5" Touch Screen Gorilla Corning Glass 3
Touch Screen
5 Megapixel (Front Camera)
13 Megapixel (Rear Camera)
3020 mAh (talktime 2G/3G:
480 min./420 min)
Note: Specifications are subject to change without prior notice.
How long is the battery life of my Ruggear Device?  
RG 730 average 8-11 hours PTT used, GPS on, with Mobile talk time 3-4 hours
How long is the warranty of my device?  
1 year warranty
Something's wrong with my Ruggear device, who do I contact? 
Call Smart Enterprise Support at #888 or email
Does it work like a handheld radio that transmits only thru radio frequency? IF YES, how many kms apart? 
The customer experience is the same as the handheld radio but it runs on the cloud and does not reside on radio frequency. Being a cloud based solution, distance will not be an issue to communicate to other Smart ROGR users

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