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Managed Infrastructure

Quickly resolve end users’ immediate needs and technical issues and incidents with a range of services that include ticket creation and management, incident response and management, monitoring and reporting of Service Level Agreements, Communication Management, and Vendor Coordination.

Equipped with state of the art service management tools and supported by a team of experienced IT professionals, ePLDT offers both monitoring and management for your IT infrastructure—providing prescriptive actions to remediate issues and allowing you to focus on your business’ growth and transformation

Cover day-to-day management and operations of customer’s IT infrastructure and activities associated with the scheduling and installation of hardware and software, changes to configuration, and de-installation and relocation of equipment. This also includes end-to-end Service Level Management

Benefits of Managed Infrastructure

Continuous IT Monitoring

Continuous IT Monitoring

Enable proactive care and maintenance to have fewer downtime.

Budget Predictability

Budget Predictability

Service level based pricing model almost eliminates random IT expenditures.

Efficient Risk Management

Efficient Risk Management

Adherence to international standards such as ITIL and ISO 27000 reduces IT risks.

Enhanced Data Integrity

Enhanced Data Integrity

Expert IT support reduces the possibility of data loss due to hardware and software failure

Benefits of Managed Infrastructure

Continuous IT Monitoring

Continuous IT Monitoring

Enable proactive care and maintenance to have fewer downtime.

Budget Predictability

Budget Predictability

Service level based pricing model almost eliminates random IT expenditures.

Efficient Risk Management

Efficient Risk Management

Adherence to international standards such as ITIL and ISO 27000 reduces IT risks.

Start your journey today

Get in touch with one of our experts and unlock possibilities to grow your business further.

Contact Sales
PLDT Enterprise

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